Published date: 26 September 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 March 2025, 12pm

Contract summary

Industry

  • Telecommunications equipment and supplies - 32500000

  • Communication and multimedia software package - 48500000

  • Telecommunications services - 64200000

Location of contract

BS20 7AW

Value of contract

£0

Procurement reference

IT-325-185-SYSTEM 00000185 - AWARD

Published date

26 September 2025

Closing date

4 March 2025

Closing time

12pm

Contract start date

5 August 2025

Contract end date

28 February 2029

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.

This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.

This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will comprise of two stages. The intention is that the top five scoring Potential Providers at the Selection Stage will be invited to submit a full tender.

The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years.

AHG intends on announcing an outcome to the Invitation to Tender (ITT) on 30th May 2025 with the new telephony system to go live on 1st March 2026.

Award information

Awarded date

17 July 2025

Contract start date

5 August 2025

Contract end date

28 February 2029

Total value of contract

£673,666.80

This contract was awarded to 1 supplier.

Maintel Europe Ltd

Address

160 Blackfriars Road, London, United Kingdom, SE1 8EZ

Reference

None

About the buyer

Contact name

Stephanie Hewitt

Address

Portishead
North Somerset
-
BS20 7AW
United Kingdon

Telephone

01275 398423

Email

stephanie.hewitt@alliancehomes.org.uk

Website

http://www.alliancehomes.org.uk