Published date: 1 September 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 July 2020, 2pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

London

Value of contract

£10,800 to £25,000

Procurement reference

CS20281

Published date

1 September 2020

Closing date

31 July 2020

Closing time

2pm

Contract start date

24 August 2020

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The purpose of this tender exercise is to ensure that in the event of a non-routine incident or other periods of increased demand, the Office for Product Safety and Standards is able to quickly scale up its emergency call handling operations to process commensurate levels of consumer enquiries, providing accurate advice and reassurance to consumers.

More information

Links

Award information

Awarded date

12 August 2020

Contract start date

24 August 2020

Contract end date

31 March 2021

Total value of contract

£25,000

This contract was awarded to 1 supplier.

Sitel UK Ltd

Address

53 - 55 Butts Road
Earlsdon Park
Coventry
CV1 3BH

Reference

No reference - other

Value of contract

£25,000

Supplier is SME?

No

Supplier is VCSE?

No

Attachments

About the buyer

Contact name

Professional Services

Address

Polaris House
North Star Avenue
SWINDON
SN21FF
England

Telephone

01793 867004

Email

professionalservices@uksbs.co.uk

Website

www.uksbs.co.uk