Published date: 28 July 2022

This notice was replaced on 28 July 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 28 July 2022, last edited 3 August 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

England

Value of contract

£1,345,000

Procurement reference

TRAF001-DN625345-81817768

Published date

28 July 2022

Closing date

30 August 2022

Closing time

12pm

Contract start date

1 November 2022

Contract end date

30 June 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.

The software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.

There is a requirement to procure a technical implementation partner to provide support with the following:

• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform
• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council
• To provide advice and guidance on future support models
• To set up the Dynamics 365 environment
• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion
• To provide expertise in the implementation approach and phasing of the project

If you are interested in this opportunity then please register your interest via The Chest in order to access the tender documents

More information

Links

About the buyer

Contact name

Liam Gilmore

Address

4th Floor, Waterside House
Waterside Plaza
Sale
M33 7ZF
United Kingdom

Email

liam.gilmore@star-procurement.gov.uk

Website

http://www.trafford.gov.uk/