Published date: 5 April 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 29 July 2022, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

DY1 1HF

Value of contract

£0

Procurement reference

IT-9-3153-AH225 - AWARD

Published date

5 April 2023

Closing date

29 July 2022

Closing time

5pm

Contract start date

1 April 2023

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Competitive dialog

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.

The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.

We expect the solution to deliver a wide range of online capability including:
o allow us to manage our interactions with residents seamlessly across all channels,
o enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision,
o be effective to deploy with easy to develop forms with built-in workflow capability.

We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.

Award information

Awarded date

29 March 2023

Contract start date

1 April 2023

Contract end date

31 March 2028

Total value of contract

£0

This contract was awarded to 1 supplier.

Granicus-Firmstep Limited

Address

London, 15 Worship Street, London, United Kingdom, EC2A 2DT

Reference

None

About the buyer

Contact name

Joanne Healey

Address

Priory Road
Dudley
West Midlands
DY1 1HF
United Kingdom

Telephone

01384 814892

Email

joanne.healey@dudley.gov.uk

Website

www.dudley.gov.uk