Published date: 18 June 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 April 2020

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£25,291,201

Procurement reference

tender_239030/861853

Published date

18 June 2020

Closing date

20 April 2020

Contract start date

21 April 2020

Contract end date

6 October 2020

Contract type

Service contract

Procedure type

Negotiated procedure without prior publication (above threshold)

The opportunity was not advertised, because for example only one supplier is capable of delivering the requirement, or due to extreme urgency brought about by unforeseen events.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Awarded Contract Notice for the provision of telephony helpline services to provide customers with information about Universal Credit particularly focusing on payments, earning, how to claim, health & complex needs and appointments.

More information

Attachments

Additional text

Redacted Contract document attached

Award information

Awarded date

20 April 2020

Contract start date

21 April 2020

Contract end date

6 October 2020

Total value of contract

£34,548,126

This contract was awarded to 1 supplier.

Capita Business Services Ltd

Address

30 Berners Street, London, England W1T 3LR

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House, Quarry Hill
Leeds
LS2 7UA
England

Email

quentin.chu2@dwp.gov.uk