Published date: 14 November 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 December 2022, 5pm

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

Any region

Value of contract

£160,000

Procurement reference

BIP735555726

Published date

14 November 2022

Closing date

14 December 2022

Closing time

5pm

Contract start date

3 April 2023

Contract end date

2 April 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Stonewater requires a supplier to carry out 2 sets of telephone surveys in financial year 2023/24 and 2024/25 in line with the requirements of the tenant satisfaction measures as per the government published guidelines. The Tenant Satisfaction Measures (TSM) Standard requires all registered providers to generate and report TSMs as specified by the regulator. The TSMs are a core set of performance measures against which all providers must publish their performance. The central aims of the TSMs are to provide tenants with greater transparency about their landlord's performance and inform the regulator about how a landlord is complying with consumer standards. To achieve these aims it is critical that TSMs are calculated and reported by providers on a consistent basis.

More information

Links

About the buyer

Address

Suite C, Lancaster House,
Grange Business Park, Enderby Road, Whetstone
Leicester
LE8 6EP
UK

Telephone

+447772999827

Email

karishma.sheikh@stonewater.org