Published date: 28 June 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 26 July 2017

Contract summary

Industry

  • Customer services - 79342300

Location of contract

London

Value of contract

£100,000 to £500,000

Procurement reference

BIP263113201

Published date

28 June 2017

Closing date

26 July 2017

Contract start date

14 August 2017

Contract end date

30 March 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

RSSB is seeking to appoint an expert partner to help develop and embed a sustainable customer service culture within the company which will underpin the company principal goal to 'continuously improve member satisfaction, evidenced by year-on-year increase in member (customer) advocacy.'

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

All communications and submission should be through the Delta eSourcing Portal.

About the buyer

Contact name

Samdeesh Kathuria

Address

1 South Place
The Helicon
London
EC2M 2RB
UK

Telephone

02031425351

Email

shareditt@rssb.co.uk