Published date: 21 August 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 September 2020, 12pm

Contract summary

Industry

  • Software programming and consultancy services - 72200000

  • Systems and technical consultancy services - 72220000

  • Business analysis consultancy services - 72221000

    • Project management consultancy services - 72224000

    • Software integration consultancy services - 72227000

    • Systems consultancy services - 72246000

    • Software consultancy services - 72266000

    • Computer support and consultancy services - 72600000

    • Business and management consultancy and related services - 79400000

    • Business and management consultancy services - 79410000

    • Business development consultancy services - 79411100

Location of contract

WS1 1TP

Value of contract

£3,000,000 to £8,000,000

Procurement reference

WP3611

Published date

21 August 2020

Closing date

21 September 2020

Closing time

12pm

Contract start date

18 January 2021

Contract end date

31 January 2023

Contract type

Service contract

Procedure type

Competitive dialogue (above threshold)

Tenders are invited from pre-qualified suppliers after discussion of requirements and potential solutions.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Council is seeking an integration and implementation partner to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes into a Microsoft Dynamics CRM platform which the partner will create.

The Council has identified that it currently does not hold a single view of its Service Users, has no 'front door' for access to our services, and has limited integration of services. A key priority for the Customer Access Management (CAM) work stream is therefore investment in a fully integrated Customer Relationship Management (CRM) system.

The new CRM platform will be a key enabler to help support the Council in addressing the issues described above, and facilitate efficient and effective communication with its Service Users.

The Council is seeking an integration and implementation partner that can take the Council's functional requirements through the below stages:
o Platform Build,
o Technical Design,
o Process Build
o Service Transformation

As part of the Service Transformation, the chosen provider will be expected to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes. The Council views the provision of effective Service Transformation as a critical success factor for this contract, and of at least equal importance to the technical system integration components, including Platform Build, Technical Design and Process Build.

More information

Links

Additional text

Please note that Walsall Council have a new Contract opportunity.

For further details of the requirement, please see the following link to the Councils` e-Procurement web portal;

https://in-tendhost.co.uk/walsallcouncil

You will be required to register your organisation (if already not done so) and express your interest in the relevant project/opportunity.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sinead O'Callaghan

Address

Darwall Street
Walsall
West Midlands
WS1 1TP
United Kingdom

Telephone

01922 658060

Email

sinead.ocallaghan@walsall.gov.uk

Website

https://www.walsall.gov.uk/