Published date: 9 May 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 January 2023, 12pm

Contract summary

Industry

  • Voice recorders - 32342450

  • Communication and multimedia software package - 48500000

Location of contract

United Kingdom

Value of contract

£78,450

Procurement reference

LBBRENT001-DN649615-05140032

Published date

9 May 2023

Closing date

12 January 2023

Closing time

12pm

Contract start date

3 April 2023

Contract end date

2 April 2026

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and high-quality recording of IVR messages

Award information

Awarded date

24 February 2023

Contract start date

3 April 2023

Contract end date

2 April 2026

Total value of contract

£78,450

This contract was awarded to 1 supplier.

Premier Business Audio Limited (Trading as Premier CX)

Address

Premier Business Audio Limited (Trading as Premier CX)
Laverstoke Grange
Whitchurch Hampshire
RG28 7PF

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ
England

Email

corporate.procurement@brent.gov.uk

Website

http://www.brent.gov.uk/