Published date: 16 September 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 October 2024, 12am

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

London

Value of contract

£500,000

Procurement reference

BIP886056027

Published date

16 September 2024

Closing date

30 October 2024

Closing time

12am

Contract start date

28 March 2025

Contract end date

27 March 2031

Contract type

Supply contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The British Museum is looking to replace its Fundraising CRM system. The CRM is critical tool for managing engagement with the Museum's supporters and prospects, which includes its Membership base. The CRM acts as a central database for supporter/prospect information and supports the web-based sales channels for memberships and event tickets, thereby providing both internal and external facing components. The scope of the procurement includes: a) configuration of a new SaaS fundraising CRM to meet the British Museum's requirements associated with philanthropy, corporate sponsorship, membership and events, b) migration of CRM data from the existing on premises solution to the new SaaS CRM c) ongoing support for the new fundraising CRM. The estimated contract value is based on maximum contract duration of six years (three year initial term with up to three further one year extensions) and assumptions relating to the number of records that will be stored in the CRM, and the number of unique users over that period so should be treated as indicative only.

More information

Links

About the buyer

Address

The British Museum
Great Russell Street
London
WC1B 3DG
UK

Telephone

+442073238000

Email

CRMprocurement@britishmuseum.org