Published date: 19 August 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 August 2025, 12am

Contract summary

Industry

  • Customer services - 79342300

Location of contract

Any region

Value of contract

£411,463.60

Procurement reference

BIP974629760

Published date

19 August 2025

Closing date

12 August 2025

Closing time

12am

Contract start date

13 August 2025

Contract end date

30 June 2029

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Arts Council England (ACE) have appointed a delivery partner for our All In Member Services Hub. All In is a new arts access scheme for D/deaf, disabled, and neurodivergent people in the UK and Ireland. You can find out more on our website: https://www.artscouncil.org.uk/developing-creativity-and-culture/diversity/all-in Creative and cultural experiences should be accessible to all. By removing barriers, organisations across the UK and Ireland can welcome more people with access requirements through their doors. Together, we will work towards a sector which says, 'everyone's welcome'. This advert refers to the commissioning of a customer support service to support the operation of All In; the new Access Scheme supporting the experience of D/deaf, Disabled and Neurodivergent people when attending arts and cultural events in the UK and Ireland, launching in Autumn/Winter 2025. The Member Services Support Hub will specifically support individuals who are members of the scheme - D/deaf, Disabled and Neurodivergent people who buy tickets and attend arts and cultural events - with all aspects of managing their membership (e.g. understanding what All In offers, setting up their account, low level tech support and navigating our online platform). The Member Services Support Hub needs to offer various accessible ways for members to seek and receive high quality support (e.g. telephone, email, online chat).

More information

Links

Award information

Awarded date

12 August 2025

Contract start date

13 August 2025

Contract end date

30 June 2029

Total value of contract

£411,463.60

This contract was awarded to 1 supplier.

This Named Company Ltd trading as The Card Network

Address

Network House, St Ives Way
Sandycroft
Deeside
Deeside
CH5 2QS

Reference

None

Supplier is SME?

Yes

About the buyer

Address

The Hive, 2nd Floor 47 Lever Street
Manchester
M1 1FN
UK

Telephone

+441619344317

Email

procurement.services@artscouncil.org.uk