Published date: 18 February 2022

Last edited date: 17 March 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 March 2022, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£41,000

Procurement reference

WIRLC001-DN593952-95581281

Published date

18 February 2022

Closing date

23 March 2022

Closing time

12pm

Contract start date

1 April 2022

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Call Centre and One Stop Shops have brought together telephone teams and reception points that previously operated under individual departmental umbrellas. As we move forward and further develop multi-skilled staff there is a requirement for the Customer Service teams to have a robust method of ensuring effective planning and operational management of services. There is therefore a need to have the appropriate WFM software to support this.

The contract is for 3 years with the option to extend for 1 year

For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit ThE Chest portal at http://www.the-chest.org.uk

URGENT NOTE - PLEASE ENSURE THAT THIS REQUEST FOR QUOTATION (RFQ)/INVITATION TO TENDER (ITT) EXERCISE YOU ARE PARTICIPATING IS DULY COMPLETED FULLY TO ENSURE THAT YOUR SUBMISSION CAN BE EVALUATED EQUITABLY.

More information

Previous notice about this procurement

Workforce Management Solution for Customer Services

  • Opportunity
  • Published 18 February 2022

Additional text

For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit The Chest portal at http://www.the-chest.org.uk

About the buyer

Address

Wallasey Town hall
Brighton Street
Wallasey
CH44 8ED
United Kingdom

Telephone

+44 151 6062002

Email

tenders@wirral.gov.uk

Website

http://www.wirral.gov.uk/