Published date: 27 September 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Interactive voice response software package - 48512000
Location of contract
Any region
Value of contract
£1
Procurement reference
tender_299362/1087771
Published date
27 September 2022
Closing date
25 May 2022
Closing time
2pm
Contract start date
1 August 2022
Contract end date
31 July 2026
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The BBC is looking for suppliers to provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR), mobile short dial codes (MDSCs), or live call-handling. These will be either on the supplier's own platform with appropriate overflow where necessary or by use of mass-calling platforms. The fully managed service will include securing and maintaining numbers, testing, providing a support team to include account management and technical support, escalation and contingency plans, agreement of work orders and any project-specific special terms (if appropriate), data management and financial reconciliation, financial and other reporting, to be provided by the Supplier, or indirectly via sub-contractors. Section C - Specification Of Requirements of the Tender Documentation has further, detailed requirements.
Lot 1 will be predominately for Strictly Come Dancing, but may also include other high profile, live events where volumes are likely to be equivalent to Strictly Come Dancing and the BBC would wish to engage a supplier on a revenue share basis (if these become part of the BBC schedule although this is very unlikely).
Lot 2 will provide services for Countryfile, and Sports Personality of the Year, as well as any other voting events of a similar scale. Lot 2 will also be the first point of contact for any extra IVR-MSDC, BBC Studios services and Independent Production services.
The frameworks initial term is for a period of 2 years. The Framework Agreements may be extended at the BBC's discretion by up to an additional 2 years. If the BBC wishes to exercise this option, it will give written notice to the successful provider no later than 90 days prior to the end of the initial term.
Further details can be found in the tender documentation available via he BBC eSourcing Portal
More information
Previous notice about this procurement
- Opportunity
- Published 27 April 2022
Award information
Awarded date
28 June 2022
Contract start date
1 August 2022
Contract end date
31 July 2026
Total value of contract
£1
This contract was awarded to 2 suppliers.
Spoke (Interactive) Limited
Address
34 Anyards Road, Cobham, Surrey, England, KT11 2LA
Reference
Companies House number: 02372101
Supplier is SME?
Yes
Supplier is VCSE?
No
Additional details
-
Lot 2
Temple Interactive Media Limited
Address
5th Floor, 30-31 Furnival Street, London, United Kingdom, EC4A 1JQ
Reference
Companies House number: 5153049
Supplier is SME?
Yes
Supplier is VCSE?
No
Additional details
-
Lot 1
About the buyer
Contact name
Rebecca Chisholm
Address
Broadcasting House, Portland Place
London
W1A 1AA
England
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Closing: 25 May 2022, 2pm
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