Published date: 24 May 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 June 2022, 10am

Contract summary

Industry

  • Telephone switchboard services - 64214200

  • Telephone-answering services - 79510000

  • Telephone operator services - 79511000

    • Call centre - 79512000

Location of contract

East of England

Value of contract

£25,000 to £50,000

Procurement reference

BIP692682897

Published date

24 May 2022

Closing date

24 June 2022

Closing time

10am

Contract start date

1 August 2022

Contract end date

1 August 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Tenders are to be invited to provide an emergency call handling service to the council outside office hours, and to provide a point of contact for a business continuity incident when the council's contact centre telephony cannot operate for whatever reason. The requirement is to also provide a lone worker monitoring service for Council staff if required. This is an open tender with all documents linked to the advertisement. The requirement is for 2 years with an option to extend for a further 2 years.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
All tender information is contained within the Delta Portal and linked to the advert.

About the buyer

Contact name

Derek Hatcher

Address

Town Hall
Watford
wd17 3EX
UK

Telephone

01923278370

Email

derek.hatcher@watford.gov.uk