CRM Consultancy

Contract summary

Industry

• Software programming and consultancy services - 72200000

Location of contract

United Kingdom

Value of contract

£48,000

Procurement reference

NICECRM720

Published date

2 January 2025

Closing date

15 October 2024

Closing time

5pm

Contract start date

27 November 2024

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

---

Description

NICE's strategic ambitions require both process and digital transformation. Customer and stakeholder management is a key element in realising this objective.

A Customer Relationship Management (CRM) system has been identified an an important digital tool to support this need. NICE already has a Dynamics CRM in use by a small number of users and we are seeking to wider this starting with NICE Advice, Implementation and Partnerships and Communications teams.

All the foundational and base configuration outcomes will be designed to scale with the minimum necessary effort to the rest of the organisation in a later phase.

The ITQ will be sent to a selection of suppliers.

---

More information

Attachments

• NICECRM720 - CRM Consultancy Nov 2024 -_Redacted.pdf
• Signed contract
• Redacted signed awarded contract

---

Award information

Awarded date

16 December 2024

Contract start date

27 November 2024

Contract end date

31 March 2025

Total value of contract

£48,000

This contract was awarded to 1 supplier.

Trustmarque Solutions Ltd

---

About the buyer

Contact name

Sharon Martin

Address

2nd Floor
2 Redman Place
LONDON
E20 1JQ
England

Telephone

020 7045 2024

Email

sharon.martin@nice.org.uk