Published date: 8 November 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 September 2024, 5pm

Contract summary

Industry

  • Telecommunications equipment and supplies - 32500000

Location of contract

BA1 1JG

Value of contract

£1,945,154.35

Procurement reference

BATH001-DN731391-17312424

Published date

8 November 2024

Closing date

6 September 2024

Closing time

5pm

Contract start date

2 December 2024

Contract end date

1 December 2029

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

Award information

Awarded date

28 October 2024

Contract start date

2 December 2024

Contract end date

1 December 2029

Total value of contract

£1,945,154.35

This contract was awarded to 1 supplier.

Charterhouse Voice & Data Ltd

Address

17 St. Helen's Place
London
EC3A 6DG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

IT Professional Services & Project Delivery

Address

Keynsham Civic Centre
Market Walk
Keynsham
BS31 1FS
United Kingdom

Email

IT_professionalservices@bathnes.gov.uk

Website

http://www.bathnes.gov.uk