Published date: 24 February 2024
This notice was replaced on 24 February 2024
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 24 February 2024, last edited 24 February 2024)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Customer satisfaction survey - 79342311
Location of contract
SE5 9NY
Value of contract
£243,000 to £405,000
Procurement reference
CF-2196600D0O000000rwimUAA
Published date
24 February 2024
Closing date
1 April 2024
Closing time
12pm
Contract start date
3 June 2024
Contract end date
31 May 2027
Contract type
Service contract
Procedure type
Restricted procedure (above threshold)
A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Kings College Hospital is actively seeking innovative solutions to enhance patient experience within our healthcare facility. As we continue our commitment to providing exemplary care, we recognize the critical role that patient experience plays in shaping overall satisfaction and outcomes.
Our aim is to collaborate with suppliers who can offer cutting-edge technologies, services, and expertise to optimize patient engagement, communication, and satisfaction throughout their healthcare journey. Whether through digital platforms or streamlined communication channels, we are eager to explore solutions that prioritize patient-centered care and contribute to positive experiences.
Kings College Hospital Trust employs a web-based analysis and reporting system to administer patient experience surveys. The system, actively utilized by the Patient Experience Team, Patient Outcomes Team, and Volunteering Service, supports real-time collection of patient feedback. In addition to facilitating the nationally mandated Friends and Family Test (FFT), the system accommodates various ad-hoc and local surveys linked to key Trust quality priorities and strategies.
The system plays a crucial role in delivering and reporting the Friends and Family Test (FFT), a component of the standard NHS Contract. FFT results are submitted monthly to NHS England, contributing to national statistics and benchmarking. Leveraging SMS and IVR, the Trust extensively employs text messages and telephone surveys to gather patient experience feedback through the Friends and Family Test Survey.
Between October 2022 and September 2023, the number of eligible patients to participate in the Friends and Family Test was 1,680,812 with 179,024 responses recorded. The proposed contract duration is 5 years (3+1+1) and aligning with NHS terms and conditions is seen as a seamless match for the Trust's needs and industry standards.
Suppliers interested in partnering with us to elevate patient experience are invited to partake in the tender opportunity to demonstrate their capabilities, track record, and commitment to delivering impactful solutions in this essential area of healthcare delivery.
Join us in our mission to ensure that every patient receives the highest standard of care and leaves our facility feeling valued, supported, and empowered."
More information
Additional text
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To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome.
Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at:
Phone: 0800 9956035
E-mail: support-health@atamis.co.uk
About the buyer
Contact name
Sunday Okhiria
Address
KCH Business Park, 129 Coldharbour Lane
London
SE5 9NY
GB
Telephone
02045340573
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