Customer Research Partner

Contract summary

Industry

• Customer survey services - 79342310

Location of contract

North West

Value of contract

£400,000

Procurement reference

BIP429584555

Published date

14 September 2019

Closing date

28 August 2019

Contract start date

4 October 2019

Contract end date

3 October 2024

Contract type

Service contract

Procedure type

Restricted procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research.

We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery.

Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use.

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More information

Links

• https://www.delta-esourcing.com/delta/respondToList.html?noticeId=429584555
• Tender notice
• Please follow this link to view the notice.

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Award information

Awarded date

28 August 2019

Contract start date

4 October 2019

Contract end date

3 October 2024

Total value of contract

£400,000

This contract was awarded to 1 supplier.

MEL Research Ltd

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About the buyer

Address

13-15 Rodney Street
Liverpool
L1 9EF
UK

Telephone

+441517064636

Email

liam.bedson@plusdane.co.uk