Published date: 20 September 2023

This notice was replaced on 16 August 2024

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 16 August 2024)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Telecommunications network - 32412100

  • Telecommunications equipment and supplies - 32500000

Location of contract

England

Value of contract

£1,000,000

Procurement reference

BLACKDARW001-DN689999-72398212

Published date

20 September 2023

Closing date

19 October 2023

Closing time

4pm

Contract start date

15 January 2024

Contract end date

14 January 2031

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre.
Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to the Council a phase migration from BDBC's existing telephony environment to Teams Voice. The three main elements are:
• DDI, SIP / Call plan Direct Routing network services
• Microsoft Teams Voice (Microsoft licenses will be provided by BDBC's incumbent Microsoft Licensing partner)
• Direct Routing SIP connection to BDBC's on-premise Netcall Liberty Converse contact centre
To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.

More information

Links

About the buyer

Contact name

Peter Hughes

Address

Town Hall
King William Street
Blackburn
BB1 7DY
United Kingdom

Telephone

+44 1254585216

Email

peter.hughes@blackburn.gov.uk

Website

http://www.blackburn.gov.uk/