Published date: 18 March 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 April 2022, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

East of England

Value of contract

£48,000

Procurement reference

MT225725

Published date

18 March 2022

Closing date

22 April 2022

Closing time

12pm

Contract start date

22 August 2022

Contract end date

20 August 2027

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Orwell Housing Association Limited is looking for a company to provide a call handling service to its 4000 properties in and around the East of England throughout Suffolk, Norfolk, Cambridge and Essex. It is anticipated that the contract would be awarded over a three year period with an option to extend for a further two years, subject to annual reviews and meeting the agreed Key Performance Indicators.

More information

Links

About the buyer

Contact name

Emma Pell

Address

Crane Hill Lodge
325 London Road
Ipswich
IP2 0BE
England

Telephone

+44 1689885080

Email

procurement@effefftee.co.uk

Website

http://www.effefftee.co.uk