Published date: 6 May 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 April 2021, 12am

Contract summary

Industry

  • Customer services - 79342300

Location of contract

London

Value of contract

£3,690,938

Procurement reference

TfL 91640 - Batch 8 B - Oyster Call Handling

Published date

6 May 2021

Closing date

16 April 2021

Closing time

12am

Contract start date

1 August 2021

Contract end date

30 July 2025

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Contact Centres Handling Services for Oyster Travel

More information

Attachments

Award information

Awarded date

16 April 2021

Contract start date

1 August 2021

Contract end date

30 July 2025

Total value of contract

£3,690,938

This contract was awarded to 1 supplier.

Charles Novacroft Direct Limited trading as Novacroft,

Address

Lakeside House, 9 The Lakes Bedford Road, Northampton, NN4 7HD

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

5 ENDEAVOUR SQUARE
LONDON
E201JN
England

Email

CommercialCoE@TfL.gov.uk