Published date: 7 November 2023
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Market research services - 79310000
Public-opinion polling services - 79320000
Location of contract
England
Value of contract
£155,000
Procurement reference
EMPNEWSHER-DN698142-42667933
Published date
7 November 2023
Closing date
1 December 2023
Closing time
12pm
Contract start date
1 January 2024
Contract end date
31 December 2029
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
This specification is for the provision of customer surveys (transactional and perception) and related reporting to support effective management of satisfaction with housing services.
Newark and Sherwood District Council delivers a range of Council services to residents of Newark and Sherwood District, including providing Council homes and related housing management services for approximately 5,533 households via its housing service. It also provides some housing support services to private residents, e.g. 'careline'.
The Council's Vision, Values and Objectives all contribute towards the aim of 'serving people and improving lives'. Further details can be viewed in our Community Plan.
The Council's housing service has had two consecutive 3 year contracts (+ 2 years extended) to date to provide its transactional customer satisfaction survey and STAR survey since 1 January 2016, and the current contract is coming to end on 31 December 2023.
There is continued support for an external provider to conduct this work on the Council's behalf because of the resource and expertise required, the value of using an impartial third party provider, the value in the data received to both highlight issues and drive service improvements and the regulatory requirements for the Council to collect and report on tenant satisfaction with housing services.
The Council is seeking to procure an external provider to conduct customer satisfaction surveys on the Council's behalf and to collate and present the data in a format in which it can be utilised for both customer insight and to improve performance.
The contract will include carrying out both weekly transactional surveys and annual perception surveys. Further detail is provided in the Statement of Requirements.
The proposed contract period will be for 3 years with a potential to extend of a further 2 years, subject to approval.
The deadline for tenders to be submitted will be 12 noon on Friday 1st December 2023.
About the buyer
Contact name
Charlotte Highcock
Address
Welland Procurement
Melton Borough Council
Melton Mowbray
LE13 1GH
England
Website
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Closing: 1 December 2023, 12pm
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