Published date: 15 September 2022

Last edited date: 15 September 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 October 2022, 10am

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

NR1 2DH

Value of contract

£0

Procurement reference

IT-217-2349-NCCT42250

Published date

15 September 2022

Closing date

18 October 2022

Closing time

10am

Contract start date

1 April 2023

Contract end date

31 August 2028

Contract type

Service contract

Procedure type

Competitive dialogue (above threshold)

Tenders are invited from pre-qualified suppliers after discussion of requirements and potential solutions.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

To deliver its Customer Experience Strategy Norfolk County Council have approved a new Customer Experience Programme - 'One Customer, One Council'.

One of the key areas of work for that programme is to update the technology the Council uses at the 'front door' to manage interfaces with customers, and it is this which is the subject of this statement of requirements and procurement exercise.

The Council intends to procure a SaaS solution or solutions to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop.

The Council is seeking a commercial, off the shelf system and understands it will need to do some configuration

More information

Links

Additional text

Estimated value is £6,000,000 over the maximum life of the contract including implementation. This figures does not include VAT, inflation or any additional professional services costs

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sarah Hardy (Admin)

Address

Martineau Lane
Norwich
Norfolk
NR1 2DH
United Kingdom

Telephone

01603 223968

Email

sarah.hardy@norfolk.gov.uk

Website

www.norfolk.gov.uk