Published date: 11 December 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 April 2020, 12am

Contract summary

Industry

  • Call centre - 79512000

Location of contract

SW1H 0EU

Value of contract

£590,767.25

Procurement reference

CF-0043700D0O000000rwimUAA1

Published date

11 December 2020

Closing date

27 April 2020

Closing time

12am

Contract start date

27 April 2020

Contract end date

31 October 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

A supplier is required to set up and govern the COVID-19 call centre operation for testing and migrate the service to the Teleperformance call centre of over 2000 agents so it can act as the single place of contact for any COVID-19 testing query.

More information

Links

Award information

Awarded date

28 September 2020

Contract start date

27 April 2020

Contract end date

31 October 2020

Total value of contract

£590,767.25

This contract was awarded to 1 supplier.

BJSS Ltd

Address

1 Whitehall Quay, Leeds, LS1 4HR

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Procurement Operations

Address

39 Victoria Street
London
SW1H 0EU
GB

Email

Procurement.Operations@dhsc.gov.uk