Published date: 15 September 2023
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Customer Relation Management software development services - 72212445
System, storage and content management software development services - 72212780
System management software development services - 72212781
Location of contract
LS1 2DE
Value of contract
£290,000 to £340,000
Procurement reference
20230915174424-103257
Published date
15 September 2023
Closing date
19 October 2023
Closing time
12pm
Contract start date
1 December 2023
Contract end date
31 October 2027
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
MCA Digital Customer Relationship Management
This concerns the design, procurement, implementation, support, and development of a new CRM system that can meet the needs of the organisation both now and in the future, the Combined Authority has adopted a 'Microsoft first' approach to fit in with the Combined Authority's ICT architecture and to align with MCA Digital workstreams. The Combined Authority is procuring a new CRM system that will sit within Microsoft Architecture; it must be a cloud solution that can be accommodated within the Combined Authority's Microsoft tenancy and that conforms to the CA's established technical standards, and in addition specifically, the application should be scalable, accessible from mobile devices, accessible to a diverse range of users, simple, easy to use and secure.
More information
Links
About the buyer
Contact name
Interim Commercial Manager
Address
Wellington House, 40-50 Wellington Street
Leeds
LS1 2DE
ENG
Telephone
+44 113000000
gary.johnson@westyorks-ca.gov.uk
Website
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Closing: 19 October 2023, 12pm
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