Published date: 12 January 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 25 January 2023, 12pm

Contract summary

Industry

  • Business and management consultancy and related services - 79400000

Location of contract

Any region

Value of contract

£100,000 to £500,000

Procurement reference

BIP749996575

Published date

12 January 2023

Closing date

25 January 2023

Closing time

12pm

Contract start date

20 February 2023

Contract end date

19 February 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank

This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying:
How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and
Which internal ('back-stage') processes underpin the delivery of which customer journeys

Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Senior Commercial Manager

Address

Steel City House
West Street
Sheffield
S1 2GQ
UK

Telephone

02078985794

Email

leila.hodson@british-business-bank.co.uk