Published date: 20 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 July 2025, 5pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

Yorkshire and the Humber

Value of contract

£2,300,000 to £7,500,000

Procurement reference

72692

Published date

20 October 2025

Closing date

4 July 2025

Closing time

5pm

Contract start date

8 October 2025

Contract end date

7 October 2030

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance.

Call-off from CCS Framework Agreement RM6285 Back Office Software 2.

Optional extension period: 8 October 2030 - 7 October 2035.

Award information

Awarded date

8 October 2025

Contract start date

8 October 2025

Contract end date

7 October 2030

Total value of contract

£7,500,000

This contract was awarded to 1 supplier.

Netcall Technology Limited

Address

Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire, England, MK41 7PH

Reference

Companies House number: 02831215

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mark Taylor

Address

County Hall
NORTHALLERTON
DL7 8AD
England

Telephone

01609 533450

Email

procurement@northyorks.gov.uk