Published date: 24 October 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 November 2018

Contract summary

Industry

  • Document management system - 48311100

  • Database-management system - 48612000

  • Miscellaneous software package and computer systems - 48900000

    • Miscellaneous software development services and computer systems - 72212900

Location of contract

East of England

Value of contract

£200,000 to £230,000

Procurement reference

20181024150046-29016

Published date

24 October 2018

Closing date

22 November 2018

Contract start date

11 January 2019

Contract end date

9 January 2026

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

BCH have identified a requirement for an Occupational Health and Health and Safety system initially to support HR but scalable to support wider business areas in the future. The system will enhance the customer service provision via automation i.e. using technology to streamline and standardise the management of business processes, customer queries and general feedback underpinned by Service Level Agreements (SLA) to ensure all requests are promptly managed in a consistent, effective and efficient manner. This will supplement the enhancements and automation being delivered by the new ABLE ERP solution comprising MHR iTrent HR & Payroll, Northgate CARM Duty Management and Advanced E-Financials.

More information

Links

About the buyer

Contact name

Laura Footner

Address

Royston Police Station, Melbourn Street
Royston
SG8 7BZ
ENG

Telephone

+44 1438757993

Email

laura.footner@herts.pnn.police.uk