Published date: 8 September 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 July 2025, 10am

Contract summary

Industry

  • Financial and insurance services - 66000000

  • Call centre - 79512000

Location of contract

SS2 6ER

Value of contract

£60,000 to £80,000

Procurement reference

DN773198

Published date

8 September 2025

Closing date

21 July 2025

Closing time

10am

Contract start date

1 September 2025

Contract end date

31 August 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council.

Fully PCI DSS Complaint;
Fully automated payment line with customisable menu options and script,
Semi-Automated payment line and Agent supported payments.

Award information

Awarded date

28 August 2025

Contract start date

1 September 2025

Contract end date

31 August 2028

Total value of contract

£60,000

This contract was awarded to 1 supplier.

HeyCentric Limited

Address

Kestrel Court,
Harbour Road,
Portishead,
Bristol,
BS20 7AN

Reference

Companies House number: 12188113

Value of contract

£60,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Niki Mistry

Address

Civic Centre
SOUTHEND-ON-SEA
SS26EN
England

Telephone

01702534921

Email

nikimistry@southend.gov.uk

Website

http://www.southend.gov.uk