Published date: 7 July 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 April 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

London

Value of contract

£1,600,000

Procurement reference

2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)

Published date

7 July 2023

Closing date

17 April 2023

Closing time

12pm

Contract start date

27 June 2023

Contract end date

26 June 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.

Award information

Awarded date

23 May 2023

Contract start date

27 June 2023

Contract end date

26 June 2027

Total value of contract

£717,493

This contract was awarded to 1 supplier.

8X8 UK LIMITED

Address

Unit 1-2,8x8 Bell Business Park Smeaton Close
AYLESBURY
Buckinghamshire
HP19 8JR
GB

Reference

Companies House number: 05083841

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Procurement Team

Address

222 Upper Street
LONDON
N11XR
England

Telephone

020 7527 8118

Email

Procurement@islington.gov.uk