Published date: 8 March 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 October 2023, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Installation services of line telephony equipment - 51340000

  • Telephone and data transmission services - 64210000

Location of contract

West Midlands

Value of contract

£134,495

Procurement reference

WP24-0021 (EX24-0004)

Published date

8 March 2024

Closing date

23 October 2023

Closing time

5pm

Contract start date

1 April 2024

Contract end date

31 March 2027

Contract type

Supply contract

Procedure type

Other: Exemption

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.

Award information

Awarded date

7 March 2024

Contract start date

1 April 2024

Contract end date

31 March 2027

Total value of contract

£134,495

This contract was awarded to 1 supplier.

Zetron Limited

Address

Minster Corner,
South Church Side,
Hull,
HU1 1RR

Reference

Companies House number: 14700366

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Sally Brown

Address

Po Box 4
Warwick
CV357QB
England

Telephone

01926 415387

Email

sally.brown@warwickshire.police.uk