Published date: 12 December 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 January 2023, 12pm

Contract summary

Industry

  • Telephone operator services - 79511000

Location of contract

North West

Value of contract

£220,000

Procurement reference

BIP738105466

Published date

12 December 2022

Closing date

16 January 2023

Closing time

12pm

Contract start date

1 April 2023

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

ForHousing's current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement.

ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements.

The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid.

It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract.

More information

Links

About the buyer

Address

52 Regent Street
Eccles
M30 0BP
UK

Telephone

+441616057606

Email

procurement@forhousing.co.uk