Published date: 13 November 2018
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Health and social work services - 85000000
Location of contract
East of England
Value of contract
£905,300
Procurement reference
Live Well / Milton Keynes / P3
Published date
13 November 2018
Closing date
30 September 2018
Contract start date
1 October 2018
Contract end date
30 September 2021
Contract type
Service contract
Procedure type
Single tender action (below threshold)
A direct contract with a single supplier, without competition.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Employment of a frequent user lead in Milton Keynes aims to deliver the following outcomes:
• Effectively manage, coordinate and sign post High Intensity Users of the local ambulance service and A & E within the CCG footprint.
• Reduce the activity High Intensity Users have on GP practices
• Establish, utilise and coordinate multi-agency and existing professional services to negotiate an adequate reduction in 999 calls including connection with local communities, statutory and non-statutory agengies as required.
• Co-ordinate the fortnightly HIU MDT Meetings
• Demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls, which otherwise would have attended A&E, result in an admission.
• Safely manage and coordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector.
• Provide fertile commissioning intelligence across all providers and in doing so, lower the stigma associated with High Intensity Users.
• Coordinate a replicable service which can be integrated and managed over the longer term across other providers.
The objectives of the scheme are to:-
Measurable:
• Identify those at greatest risk of 999 calls, A&E attendance and non-elective admissions.
• Proactively manage a rolling cohort of High Intensity Users using a truly personalised approach.
• To coordinate, sign post and oversee other identified High Intensity Users
• To coordinate the 2 weekly HIU MDT meetings
• To provide training and support to other providers to ensure patients are empowered to take ownership of their health and well-being whilst decreasing their dependency upon unscheduled care services.
• Reducing 999 calls
• Reducing A&E attendances and avoidable emergency admissions
More difficult to measure but essential:
• Forming robust network of community health, social care, mental health and police to manage patients, creating true integrated working.
• Providing a service driven by quality with positive human outcomes observed.
• Act as a conduit to negotiate and de-escalate issues before a crisis occurs; a situation which has historically led to a destabilisation of their condition and resulting in a 999 call.
• Improving communication and partnership working between those involved in patient care 24/7.
• Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former High Intensity Users in order to shape future commissioning of service and/or demand/capacity planning
• Empower patients to self-manage.to enable discharge and to switch them from negative to positive contributors of society.
• Drive equality and patient voice.
More information
Additional text
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Expected Outcomes:
The key outcomes that the proposed service will deliver are:
• Impact positively on reducing the amount of High Intensity Users emerging to replace those already managed
• To support patients to flourish through improved lifestyle and well-being; this may include preparation for employment for some people.
• A new culture of health coaching as a medium to deliver sustainable change.
It is recognised that the latter two points of expected outcomes are more difficult to measure but they are essential outcomes if a culture change is to occur to lower the stigma associated with this cohort.
This contract was awarded by utilising joint funds from the Department of Health (DH), that the Provider had sought. NHS Milton Keynes Clinical Commissioning Group (CCG) made the decision to part fund the contract via a Single Tender Waiver signed off by the CCGs governance process.
The non-DH funding is provided by the CCG, Thames Valley Police and Milton Keynes University Hospital NHS Foundation Trust. This part of the funding has been agreed for year 1, but the split between stakeholders has not as of yet for year 2 and onward but the total amount will not change.
Funding for Year 1:
DH derived = £207,000
CCG and other stakeholder funding = £99,000
Funding for Year 2:
DH derived = £100,000
CCG and other stakeholder funding = £199,000
Funding for Year 3:
DH derived = £40,260
CCG and other stakeholder funding= £260,040
The contract would not have been possible without the funding that the Provider sought from the DH.
This Contract Award notice is on behalf of NHS Milton Keynes CCG as the Commissioner responsible for the healthcare commissioning for the cohort of service users this service will see.
Award information
Awarded date
30 September 2018
Contract start date
1 October 2018
Contract end date
30 September 2021
Total value of contract
£905,300
This contract was awarded to 1 supplier.
People Potential Possibilities
Address
2-3 Princes Square
WV1 1ED
GBReference
Companies House number: 02495423
Supplier is SME?
No
Supplier is VCSE?
Yes
About the buyer
Contact name
Camilla Ball
Address
St John's House,30 East Street
LEICESTER
LE16NB
England
Telephone
01216110105
agcsu.southprocurement@nhs.net
Website
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Closing: 30 September 2018
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