Published date: 19 February 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Research services - 73110000
Location of contract
CV8 3EN
Value of contract
£26,182.76
Procurement reference
COP30_2023 (Project_5824 Contract_13199)
Published date
19 February 2024
Closing date
4 December 2023
Closing time
5pm
Contract start date
23 January 2024
Contract end date
31 March 2024
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
SAR was intended to improve the quality of call handling and risk assessment, cut down on waste in relation to regrading and reduce call completion times. The SAR approach involves a focus on professional curiosity and empathy rather than an over reliance on scripts; was supported by negotiator approaches to conversation management and relies on a simplified structure and risk assessment application.
The College requires a supplier to build on the original pilot research by designing and delivering a small-scale mixed
method evaluation using data from the force and exploration of the implementation of SAR and roll out in force.
Award information
Awarded date
22 December 2023
Contract start date
23 January 2024
Contract end date
31 March 2024
Total value of contract
£26,182.76
This contract was awarded to 1 supplier.
BLOOM PROCUREMENT SERVICES LTD
Address
Point 5 New Eden House, Fletcher Road, Gateshead, United Kingdom, NE8 2ET
Reference
Companies House number: 08045123
Value of contract
£26,182.76
Supplier is SME?
No
Supplier is VCSE?
No
Additional details
-
SDS Provider : ANGLIA RUSKIN UNIVERSITY HIGHER EDUCATION
CORPORATION.
About the buyer
Contact name
Maryann Peiris
Address
Leamington Rd, Ryton-on-Dunsmore,
Coventry
CV8 3EN
England
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Closing: 4 December 2023, 5pm
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