Published date: 14 October 2016

This notice was replaced on 14 October 2016

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 13 December 2016, last edited 13 December 2016)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

M1 5JW

Value of contract

£25,000 to £50,000

Procurement reference

T16022

Published date

14 October 2016

Closing date

21 October 2016

Contract start date

24 October 2016

Contract end date

31 January 2017

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Business Growth Hub uses a Customer Relationship Management (CRM) System in order to manage its client contact, recording all engagement, actions and activity with clients who are recipients of our ERDF funded business support services. The "Contract Module" is specifically designed to manage ERDF-funded projects which enable the Business Growth Hub to effectively manage its obligations under each funded contract.
At the operational level, service specific CRM functionality is required to facilitate delivery, assist with performance management and manage evolving funder contractual obligations. Examples of service specific functionality includes expanded data capture requirements for the delivery of start-up support to individuals and 'matching' functionality, associating a business mentor with a mentee

In order to meet the requirements of the (14-20) ERDF funded activity, the following developments are required for this system:
1. Add/update bespoke functionality to manage ERDF funded activity in line with the latest project developments and business landscape;
2. Create additional and update existing management information reports using Microsoft SQL Server Reporting Services (SSRS) to reflect the evolving ERDF funding portfolio;
3. Importing historical contractual data from csv files in order to improve account management and contract management;
4. Implement bug fixes to the existing CRM system;
5. Propose and develop an end-user reporting solution to improve efficiency and enhance contract management.
The requirement of this tender is for a contract software developer to deliver the above features and work to be completed by February 2017

More information

Links

About the buyer

Contact name

Nick Batty

Address

Churchgate House,
56 Oxford Street
Manchester
M1 6EU
England

Email

nick.batty@businessgrowthhub.com

Website

http://www.businessgrowthhub.com/