Published date: 8 October 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 July 2024, 12pm

Contract summary

Industry

  • Real estate services - 70000000

Location of contract

England

Value of contract

£301,596

Procurement reference

LEICSCITY02-DN706800-16104624

Published date

8 October 2024

Closing date

11 July 2024

Closing time

12pm

Contract start date

1 December 2024

Contract end date

30 November 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Housing Division within Leicester City Council manages just over 19,500 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation.\r
\r
Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives.\r
\r
Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line.\r
\r
Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.\r
\r
The services required are the handling of all of the Authority's Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The Service Provider will be required to identify genuine emergency calls, log an emergency repair job on the Authority's IT system, and issue the job to an Emergency Repair Operative using the Authority's work scheduling system, following the required operational procedures.\r
\r
Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative.\r
\r
The proposed Contract will be for three years with an option to extend for a period or periods totalling no more than a further two years. We anticipate awarding to a single Service Provider.

More information

Links

Award information

Awarded date

19 August 2024

Contract start date

1 December 2024

Contract end date

30 November 2027

Total value of contract

£301,596

This contract was awarded to 1 supplier.

Pinnacle Housing Ltd

Address

CM1 1NW

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

John Morgan

Address

City Hall (4th Floor)
115 Charles Street
Leicester
LE1 1FZ
United Kingdom

Telephone

+44 1164540347

Email

John.Morgan@leicester.gov.uk

Website

http://www.leicester.gov.uk