Published date: 7 November 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 December 2023, 11:59pm

Contract summary

Industry

  • Collection agency services - 79940000

Location of contract

E15 4PH

Value of contract

£0

Procurement reference

IT-379-1674-Head Office 00001674

Published date

7 November 2023

Closing date

15 December 2023

Closing time

11:59pm

Contract start date

22 January 2024

Contract end date

21 January 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group.

Our objectives from this procurement exercise are:
o A DCA that can fulfil all the requirements.

o Clear SLA and performance metrics in place for FTA collection (Monthly reporting cycle)

o The ability to trace in-house before referring to the DCAs (this could be through a DCA portal)


London & Quadrant Housing Trust is conducting this procurement on behalf of itself and all
of its group entities

More information

Links

Additional text

https://in-tendhost.co.uk/lqsupplychainmanagement

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Mike Capper

Address

West Ham Lane
Stratford
London
E15 4PH
England

Telephone

0300 456 9998

Email

mikecapper@lqgroup.org.uk

Website

www.quadrant-construction.co.uk