Interim IT Operations Engineer

Contract summary

Industry

• Supply services of personnel including temporary staff - 79620000

Location of contract

West Midlands

Value of contract

£36,900

Procurement reference

PROC.04.0221 (A)

Published date

16 September 2024

Closing date

3 November 2023

Closing time

5pm

Contract start date

11 December 2023

Contract end date

4 June 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing.

We're on the hunt for an experienced IT Support Specialist. The ideal candidate will be well-versed in supporting medium-sized organizations, bringing in-depth expertise across a range of platforms and tools, from Microsoft Endpoint Manager (InTune) to Office 365 administration. This role will be key in supporting the organisation through a period of transition to an outsourced provider as well as key to the growth of the organisation.

Key Deliverables / Responsibilities:

IT Support
- Provide top-tier IT support tailored to the needs of medium-sized organizations.
- Troubleshoot and resolve IT issues promptly, ensuring minimal disruption to operations.
Microsoft Endpoint Manager (InTune)
- Deliver support and administration for Microsoft Endpoint Manager (InTune).
- Manage device configurations, updates, and security policies through InTune.
Desktop Support
- Offer dedicated support for desktop systems, handling software and hardware issues.
Microsoft/Office 365 Administration and Support
- Administer, manage, and support Office 365 applications and users.
- Address any access, email, or application-related issues within the Microsoft/Office 365 suite.
SharePoint Support
- Assist with SharePoint administration, permissions, and troubleshooting.
- Ensure optimal performance and user experience within SharePoint.
Device Support
- Provide support for a variety of devices including laptops and mobile devices, ensuring they are secure, updated, and optimised for performance.
- Handling Starters, Movers and Leavers - setting up devices and running through inductions as required.
IT Security
- Uphold IT security best practices across all responsibilities.
- Assist in monitoring and mitigating potential security threats.

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Award information

Awarded date

5 December 2023

Contract start date

11 December 2023

Contract end date

7 June 2024

Total value of contract

£36,900

This contract was awarded to 1 supplier.

Morgan Hunt UK Limited

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About the buyer

Contact name

Lena Cluxton

Address

7 Hill Street
BIRMINGHAM
B5 4UA
England

Telephone

0121 644 7534

Email

lena.cluxton@ofwat.gov.uk

Website

https://www.ofwat.gov.uk