Published date: 11 January 2024

Last edited date: 15 October 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 October 2023, 5pm

Contract summary

Industry

  • Customer services - 79342300

Location of contract

Any region

Value of contract

£26,792,203 to £39,900,000

Procurement reference

tender_402732/1300601

Published date

11 January 2024

Closing date

25 October 2023

Closing time

5pm

Contract start date

1 April 2024

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

More information

Attachments

Award information

Awarded date

15 December 2023

Contract start date

1 April 2024

Contract end date

31 March 2026

Total value of contract

£26,792,203

This contract was awarded to 1 supplier.

Post Office Ltd

Address

3rd Floor, 100 Woodstreet, London, EC2V 7ER

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Longview Road, Morriston
Swansea
SA6 7JL
Wales

Email

bethan.foster-bromham@dvla.gov.uk