Provision of Client Survey on Quality and Impact of Trade Services

Contract summary

Industry

• Research services - 73110000

Location of contract

London

Value of contract

£1,178,695

Procurement reference

DN239703

Published date

24 September 2019

Closing date

17 March 2017

Contract start date

12 May 2017

Contract end date

31 August 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The Department for International Trade (DIT) has a number of key corporate targets that it reports on. These targets relate to the quality of the support and advice given and firms' satisfaction with the service received. Performance against these targets has been measured to date through the Performance & Impact Monitoring Survey (PIMS). As part of the transformation of UKTI (now International Trade & Investment (ITI) within DIT) an in-depth review of PIMS has been recently undertaken.

DIT wants to build on PIMS while introducing amendments to operation and approach to strengthen the end product in the key areas highlighted in the PIMS review. Alongside performance monitoring there is also a need to collect robust data on the reported impact of DIT services. DIT proposes to run two separate but related surveys to cover monitoring and reported impact, to be let out as a single contract. The contract will cover the financial year 2017-18 with an option for extension to cover one or two further financial years. Proposals should be costed accordingly to reflect these options.

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Award information

Awarded date

20 March 2017

Contract start date

12 May 2017

Contract end date

31 August 2021

Total value of contract

£0

This contract was awarded to 1 supplier.

Kantar

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About the buyer

Address

Windsor House, 50 Victoria Street
London
SW1H 0TL
England

Email

helena.tyler@trade.gov.uk