Published date: 27 March 2017
Last edited date: 27 March 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Supply services of personnel including temporary staff - 79620000
Location of contract
West Midlands
Value of contract
£0 to £12,050.85
Procurement reference
PROC.04.0115
Published date
27 March 2017
Closing date
20 February 2017
Contract start date
1 March 2017
Contract end date
31 March 2017
Contract type
Service contract
Procedure type
Direct award
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
A project was established to replace the current casework management system, which is life-expired. In early discussions the scope was expanded to include all customer contact and stakeholder management more generally. A wide range of development costs was given in early supplier engagement. We seek to reduce the uncertainty and gain better value for money by providing a more fully articulated set of requirements in the final tender documents and providing some information on process numbers and indicative process maps.
The purpose of the work is to draft a specification for a new Contact Management System, comprising a detailed set of requirements and a set of as-is business processes, suitable for incorporation into an Invitation to Tender. We intend to use the requirements as they are constructed. The process maps will be a guide to potential tenderers on the scope and complexity of our processes, which the successful tenderer will be able to work with us to improve during an agile implementation.
Objectives
Deliver a specification for the Contact Management System setting out:
• A detailed set of requirements for the system, including user needs functionality, and integrations
• Which features are considered essential and which desirable, and
• A set of process maps and other suitable descriptions, based on current working practice, of all the business processes within the scope of the CMS project.
The specification must be sufficiently detailed to enable potential tenderers to understand what Ofwat is looking for with a minimum of calls for clarification.
The specification must be sufficiently clear and detailed enough to enable potential tenderers to enter a tender price with the minimum of risk pricing included.
Award information
Awarded date
28 February 2017
Contract start date
1 March 2017
Contract end date
31 March 2017
Total value of contract
£12,050.85
This contract was awarded to 1 supplier.
ReThink Recruitment
Address
1st Floor Christchurch House
30 Waterloo Street
Birmingham
B2 5TJReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England
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Closing: 20 February 2017
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