Published date: 21 May 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telecommunications network - 32412100
Location of contract
East of England
Value of contract
£125,000
Procurement reference
NRW/20815
Published date
21 May 2024
Closing date
1 March 2024
Closing time
5pm
Contract start date
13 May 2024
Contract end date
12 May 2029
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The main telephone number of Norwich City Council is 0344 980 3333. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options.
A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services (CCS) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework (RM6116).
Award information
Awarded date
9 April 2024
Contract start date
13 May 2024
Contract end date
12 May 2029
Total value of contract
£125,000
This contract was awarded to 1 supplier.
TalkTalk Business Direct Limited (T/A TalkTalk Business)
Address
Soapworks,
Ordsall Lane
Salford
Lancashire
M5 3TTReference
Companies House number: 11347230
Value of contract
£125,000
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
City Hall
St Peters Street
NORWICH
NR21NH
England
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Closing: 1 March 2024, 5pm
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