Published date: 19 April 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 January 2022, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • System maintenance services - 50324100

  • Communications system maintenance services - 50334400

Location of contract

NG31 6PZ

Value of contract

£776,981

Procurement reference

DN587751

Published date

19 April 2022

Closing date

24 January 2022

Closing time

12pm

Contract start date

14 April 2022

Contract end date

31 March 2029

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

South Kesteven District Council has tendered for the provision of an Integrated Housing Management solution, run via Further Competition from the Crown Commercial Services Framework RM3821, Lot 2B - Environment and Planning.

The aims/objectives/service priorities for this contract are:
A full CRM (Customer Record Management) dashboard highlighting the customer their tenancies, properties, historic contacts and ongoing cases/needs
Our staff to live view and update details whilst in a tenant's home
Tenants and leaseholders to view their accounts, request repairs, and manage their details from online portals at anytime of the day or night
Our contractors to receive and update works orders and programmes of works via an online contractor portal
Customer complaints, Anti-Social Behaviour cases, to be stored and managed through effective system-based workflows
Real time reporting enabling true business led decisions to be taken
These are just a few benefits that can be realised from procuring and implementing a new Integrated Housing Management System.

Award information

Awarded date

14 April 2022

Contract start date

14 April 2022

Contract end date

31 March 2029

Total value of contract

£776,981

This contract was awarded to 1 supplier.

AAREON UK LIMITED

Address

Abbey Park, Stareton
CV8 2LY
GB

Reference

Companies House number: 03990481

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Paul Williams

Address

South Kesteven District Council, Council Offices
St. Peters Hill
Grantham
NG31 6PZ
England

Email

pawilliams@melton.gov.uk