Published date: 16 November 2020

Closed early engagement


Closing date: 24 November 2020

Contract summary

Industry

  • Financial and insurance services - 66000000

Location of contract

sa67jl

Procurement reference

Provision of a Direct Debit solution

Published date

16 November 2020

Closing date

24 November 2020

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The new DD service will need to be in place by November 2022
DVLA administers vehicle excise duty (VED) on behalf of HM Treasury
Direct Debit's can be set up online using the Electronic Vehicle Licensing (EVL) service or at a Post Office.
Over 1 million mandates are created per month, this is split between new and renewed mandates
On average, Direct Debit payments total between £190m - £205m a month
The contract value will be approx. £5million per annum
It is envisaged that the service will include the following key components:

Adherence to BACS scheme rules
Transition of live DDs from current supplier
Integration to DVLA licensing and finance systems
Reliability and uptime
Room to scale and add more features
A service desk & escalation process for incidents

The Direct Debit supplier should be able to:

Successfully set up & automatically renew Direct Debit mandates
Reconcile payments on behalf of DVLA
Offer a portal for staff use & customer enquiries
Provide a user-friendly dashboard to monitor statistics and financial information and produce reporting where necessary.
The ability to block certain customers & manage the appropriate database

All routes to market are being considered and we are looking for Suppliers to tell us about their offerings and innovation.

More information

Additional text

Once you have registered your interest, further information and questions will be sent via email. A 1 hour appointment will also be organised with you for a Microsoft teams presentation and discussion.

About the buyer

Contact name

Michelle Palmer

Address

Longview Road,Clase
SWANSEA
SA67JL
Wales

Telephone

017920783238

Email

michelle.palmer@dvla.gov.uk

Website

www.gov.uk