Published date: 8 November 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 23 November 2017

Contract summary

Industry

  • Maintenance of computer peripherals - 50323100

Location of contract

West Midlands, London

Value of contract

£25,000 to £35,000

Procurement reference

MT203606

Published date

8 November 2017

Closing date

23 November 2017

Contract start date

6 December 2017

Contract end date

5 December 2019

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The contract is scheduled to start on 6 December 2017 and last for a period of 24 months until 5 December 2019, unless both parties agree an extension in which case such extension shall be no more than 6 weeks in duration from end of Contract
Hosting - this element of the contract includes a secure hosting environment, firewall and quarterly vulnerability scanning for both sites.
Maintenance - this element covers all updates and fixes to the WordPress core system and any associated plug-ins on the sites. There will be a daily backup and synchronising of uploaded media and other digital assets and weekly web server image snapshots.
Support - this element covers telephone and email support, content changes and uploads where needed and minor site adjustments. Support calls should be acknowledged within one hour of being raised, with a reasonable update given within four hours. If the call cannot be resolved within one working day, regular updates and a timescale for completion must be given, as an indicative figure, around 25 support calls were raised in the last 12 months.
There may also be additional support work or development required to the websites as needed throughout the contract duration. Any additional work should be quoted for and delivered to an agreed timescale.
Both the Ofwat and Open Water websites are built in WordPress 4.8.2 and have bespoke WordPress plugins. The Ofwat site has 507 pages, 2,060 publications and 5,562 media items to be migrated; Open Water has 37 pages, 30 documents and 213 media items to be migrated.
The sites are currently hosted by separate companies so migration would need to be managed with both companies.

More information

Links

About the buyer

Contact name

Roger Dunmthorne

Address

Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England

Telephone

+44 1216447500

Email

roger.dunthorne@ofwat.gsi.gov.uk

Website

http://www.ofwat.gov.uk/