Published date: 8 October 2018

Awarded contract - This means that the contract has been awarded to a supplier.

Closing: 17 April 2018

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West

Value of contract


Procurement reference


Published date

8 October 2018

Closing date

17 April 2018

Contract start date

22 August 2018

Contract end date

21 August 2022

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Authority's contract with its incumbent supplier for ICT managed services is due to expire on 31 December 2019. The incumbent supplier provides all ICT managed services on an aggregated basis. In this re-procurement of services the Authority is following a disaggregated model. The new overarching target operating model ("TOM"), of which this contract for managed infrastructure services forms a part, is designed to enhance internal systems and service integration capabilities by replacing the single supplier ICT managed services with services provided by a mix of in-house and external suppliers.

This contract award notice relates to a contract for the design, implementation and maintenance of the centralised and distributed platforms and infrastructure services needed to support the Authority's in-scope business applications. The centralised platforms and infrastructure services for these will be designed and built within the data centres by the managed infrastructure supplier; followed by a cutover of data and applications from the incumbent data centres. Infrastructure services hosted on the Authority's sites will be transitioned to the new supplier via a 'walk in, takeover' approach. This service will also include cloud brokerage where applications are able to be cloud hosted and so reduce the footprint of the residual "on-premise" data centre estate.

The contract is in the form of a tailored version of the Crown Commercial Service's Model services Agreement. The TOM involves a move away from dependency on a single prime supplier to a multi-supplier environment with suppliers being onboarded, offboarded and managed by the Authority under service integration and management function arrangements. Collaboration and cooperation across the supplier base is critical to the success of the TOM in that end-to-end service delivery can only be achieved where the key suppliers are working together collaboratively. Each supplier's ability to perform the services and meet service levels is in part dependent on one or more of the other suppliers and this has been recognised in the contract with the inclusion of collaboration principles, seeking to enable a coordinated approach to ensure the seamless, continuous, effective, timely and proper delivery of services.

More information

Previous notice about this procurement

NHS Business Service Authority IT Infrastructure Sourcing - Managed Infrastructure Services

  • Opportunity
  • Published 28 July 2017

Additional text

The initial term of the contract is 4 years. There is the option to extend for two further 12-month periods.

A contract award notice was submitted, using the eNotices portal for European public procurement, on 4 October 2018.

Award information

Awarded date

22 August 2018

Contract start date

22 August 2018

Contract end date

21 August 2022

Total value of contract


This contract was awarded to 1 supplier.

Agilisys Limited


Third Floor, One Hammersmith Broadway, London, W6 9DL


Companies House number: 04327369

Supplier is SME?


Supplier is VCSE?


About the buyer

Contact name

Sean Murphy


Stella House, Goldcrest Way, Newburn Riverside Business Park
Newcastle upon Tyne
NE15 8NY


0191 2035068