Published date: 21 March 2025
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
South East
Value of contract
£26,059.05
Procurement reference
IOW001-DN768557-71790719
Published date
21 March 2025
Closing date
21 March 2025
Closing time
12am
Contract start date
1 April 2025
Contract end date
30 September 2025
Contract type
Service contract
Procedure type
Direct award
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025.
The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually.
To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below:
1. Avaya subscription
2. Support and maintenance
3. Virsae remote call management system
Award information
Awarded date
21 March 2025
Contract start date
1 April 2025
Contract end date
30 September 2025
Total value of contract
£26,059.05
This contract was awarded to 1 supplier.
Maintel
Address
160 Blackfriars Road, London SE1 8EZ
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Lucy Chandler
Address
County Hall
High Street
Newport
PO30 1UD
England
Telephone
+44 1983821000
Website
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Closing: 21 March 2025, 12am
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