Published date: 12 May 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 June 2024, 12pm

Contract summary

Industry

  • Health and social work services - 85000000

  • Social work and related services - 85300000

  • Social work services - 85310000

    • Other community, social and personal services - 98000000

    • Home-help services - 98513310

Location of contract

SG13 8DE

Value of contract

£14,591,510 to £14,600,000

Procurement reference

IT-285-8443-HCC2314981 - AWARD

Published date

12 May 2025

Closing date

26 June 2024

Closing time

12pm

Contract start date

1 May 2025

Contract end date

30 April 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Hertfordshire County Council went out to procurement for the Provision of a carers breaks service.
This has now been awarded to multiple Providers.
Award Ref no: 2025/S 000-020582



Hertfordshire County Council (the 'Council') acting as lead commissioner on behalf of District funding partners wishes to procure a countywide Framework Agreement for a carer breaks service to support and provide respite for carers in Hertfordshire.
Service Providers will be required to be registered with the Quality Care Commission (C Q C) and to maintain that registration throughout the duration of the Framework.

The Service Provider must be able to demonstrate a commitment to maintaining and delivering high quality services for adults with a variety of needs and/or conditions and provide services where all aspects of a person's care are met. The Service Provider must provide services that meet the needs of the individual and are provided by competent staff in a way that supports the safety and security of the person supported. The Services will be responsive, reliable and maintain a person's dignity and respect at all times- be accessible and delivered with understanding and without discrimination.

The Services will support Carers caring for an adult aged 18 and over who are ordinarily resident and living in Hertfordshire.

-The Breaks Services- shall be open to anyone meeting these criteria and who has been assessed to meet the Council's eligibility criteria for unmet needs. This will include older adults (65 plus), adults with learning disabilities, physical disabilities, autism or people who have other Neurodiversity, or mental health conditions (including people who experience suicidal ideation).

The services will include a range of provision to enable the carer to take a break from their caring role. This will include but is not limited to supporting the person they care for in their own home, supporting the person they care for to access community-based services, supporting the Carer and the person they care for to access the wider community.

The Service aim is to allow people to live as independently as possible in their own home and communities. The Services will be pivotal in preventing people from going into bed-based services such as residential homes, hospital, or other formal care settings and to support Carers to continue in their caring role for as long as they wish to do so.

The Service Provider will ensure that their delivery of Carers support services is part of a network of services, which is underpinned by partnership working with a wide range of agencies. These will include but not be limited to: Adult Care Services, Hertfordshire and West Essex Integrated Care Board and Integrated Care System, Adult Community Health Services, Hertfordshire Care Providers Association and the Voluntary and Community Sector. The Service Provider will ensure that...

Award information

Awarded date

8 March 2025

Contract start date

1 May 2025

Contract end date

30 April 2027

Total value of contract

£14,600,000

This contract was awarded to 33 suppliers.

A&A Homecare Ltd T/A My Homecare

Address

Hart House Business Centre, Kimpton Road, Luton, Bedforshire, United Kingdom, LU2 0LA

Reference

None

Care By Us Ltd

Address

Millars Three, Southmill Road, Bishops Stortford, Hertfordshire, United Kingdom, CM23 3DH

Reference

None

Chelmscare Ltd

Address

Ground Floor, 2 Penta Court,, Station Road., Borehamwood., United Kingdom, WD6 1SL

Reference

None

Cherish Social Care

Address

Regus 2nd floor, titan court, Bishops aquare, Hatfield, Hertfordshire, United Kingdom, Al10 9na

Reference

None

Crossroads Caring For Life

Address

Suite 20, Intech House, Wilbury Way, Hitchin, Hertfordshire, United Kingdom, SG4 0TW

Reference

None

DEPENDABILITY LIMITED

Address

Canal Side House, 72 Devon Close, Perivale, Middlesex, United Kingdom, UB6 7DR

Reference

None

Eamal LTD

Address

Enterprise House, Maxted Road,, Hemel Hempstead, Hertfordshire, United Kingdom, HP2 7BT

Reference

None

Eastview Healthcare Services Ltd

Address

31 , Montagu Street, Kettering, Northamptonshiire, United Kingdom, NN16 8XG

Reference

None

Etrum Healthcare Services Ltd

Address

65 Haseldine Meadows, Hatfield, Hertfordshire, United Kingdom, AL10 8HA

Reference

None

Eureka Care Services

Address

5F Lawrence Close , Hertford, Hertfordshire, United Kingdom, SG14 2HH

Reference

None

First Choice Medical Solutions Ltd

Address

First Floor, Hatton House, Church Lane, Cheshunt, Hertfordshire, United Kingdom, EN8 0DW

Reference

None

Firstpoint Homecare Ltd

Address

Kingston House, Towers Business Park, Wilmslow Road, Manchester, Hertfordshire, United Kingdom, M20 2LD

Reference

None

Hatwel LTD

Address

The Gatehouse, Alban Park, Hatfield Road, St Albans, United Kingdom, AL4 0JJ

Reference

None

Heriitage Care Ltd

Address

Kings Court, London Road, Stevenage, Hertfordshire, United Kingdom, SG1 2NG

Reference

None

Hertsmere Valley Care Services Ltd

Address

9 Bell Lane, Hendon, London, United Kingdom, NW4 2BP

Reference

None

Joy Caring Services Limited

Address

Suite 1B Mindenhall Court,, R/O 17 High St, Old Town, Stevenage, Hertfordshire, United Kingdom, SG1 3BG

Reference

None

Lima homecare LTD

Address

2a Park Road Sandy , United Kingdom, SG19 1AA

Reference

None

Luchi Healthcare limited

Address

Suite G04 1 Quality Court,, Chancery Lane, London, , England, Greater London , -1, WC2A 1HR

Reference

None

Medow Care Services Ltd

Address

Unit 25, Fiddlebridge Industrial Area, Hatfield, Hertfordshire, United Kingdom, AL10 0DE

Reference

None

Nursing Care Personnel Ltd

Address

31, Heron Way, Hertfordshire, Hatfield, United Kingdom, AL10 8QP

Reference

None

Oaktree Homecare Service Ltd

Address

2nd Floor, Titan Court, United Kingdom, AL10 9NA

Reference

None

onecare

Address

91 Welldon Crescent, Welldon Crescent, Harrow, middlesex, United Kingdom, HA1 1QW

Reference

None

Pine Health Care Services Limited

Address

27 Brimstone Drive, Stevenage, United Kingdom, SG1 4FX

Reference

None

Roch2 T/A Bluebird Care (East Herts)

Address

Unit 16, Office A, The Mead Business Centre, Mead Lane , Hertford, Hertfordshire, United Kingdom, SG13 7BJ

Reference

None

Serve Homecare Ltd

Address

The Old Bank, 162 Highstreet, Stevenage, Hertfordshire, United Kingdom, SG13LL

Reference

None

SKL Professional Recruitment Agency Ltd

Address

5, Edinburgh Mews, Watford, Hertfordshire, United Kingdom, WD19 4FS

Reference

None

Smartlinks Care Services Uk Ltd

Address

suite B2 London House Business Centre Thames Road, Crayford, United Kingdom, Da1 4SL

Reference

None

SODARK CARE LTD

Address

WOODHALL FARM, 51BRONTE CRESCENT, HEMEL HEMPSTEAD, HERTFORDSHIRE, United Kingdom, HP2 7NS

Reference

None

SSA Quality Care Limited

Address

5 The Courtyard, Merlin Centre, Gatehouse Close, Aylesbury, Buckinghamshire, United Kingdom, HP19 8DP

Reference

None

TOTAL CARE AND COMPLIANCE SERVICES LTD (UK) (09360464)

Address

8 Nursery Gardens, Welwyn Garden City, Welwyn Garden city, 2%, United Kingdom, AL7 1SF

Reference

None

TuVida

Address

19 Pelham Road, Sherwood, Nottingham, Nottinghamshire, United Kingdom, NG5 1AP

Reference

None

Urban Cousins Care Limited

Address

23, Ruskin Avenue, Welling, United Kingdom, DA16 3QG

Reference

None

Walfinch Welwyn & Bishop's Stortford

Address

Office 20, High Oak Business Centre, 15 - 17 Gentlemens Field, Westmill Road, Ware, United Kingdom, SG12 0EF

Reference

None

About the buyer

Contact name

Tim Napper (HCC)

Address

Pegs Lane
Hertford
Hertfordshire
SG13 8DE
United Kingdom

Telephone

01438 843710

Email

tim.napper@hertfordshire.gov.uk