Published date: 24 March 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 8 April 2019

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

East of England

Value of contract

£0

Procurement reference

BIP384807463

Published date

24 March 2019

Closing date

8 April 2019

Contract start date

10 April 2019

Contract end date

26 April 2019

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Essex County Council is looking to implement a Workforce Management system across its Customer Services function, notably its Contact Centre, Libraries and Registration services. Further options are being considered to include Business Services, Schools Administration and Coroners.

We are asking the market for information on what they currently provide to their customers with respect Workforce Management systems.
A short questionnaire is available from andrew.beaver@essex.gov.uk and response should be submitted no later than 5 pm on Monday 8th April 2019. Those who provide evidence that they can meet our mandatory requirements will be invited to demonstrate/display to members of the Customer Services function. Meetings will be arranged with interested parties after 10th April 2019 and an agenda will be provided with invitations.

More information

Links

About the buyer

Address

County Hall
Market Road
Chelmsford
CM1 1QH
UK

Telephone

+443330136253

Email

andrew.beaver@essex.gov.uk