Published date: 15 January 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 February 2019

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

South West

Value of contract

£90,000

Procurement reference

COAST001-DN386749-77584018

Published date

15 January 2019

Closing date

18 February 2019

Contract start date

1 July 2019

Contract end date

30 June 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Coastline Housing is seeking bids from suitably qualified and highly experienced contractors for Out of Hours call handling services. The Out of Hours Emergency Call Handling Service will include:
I. Repairs, including defects
II. Care and welfare alerts via 'Assist' and 'OK Each Day' (OKED)
III. Door Entry System escalations, including enabling access for guest room bookings
IV. Lift failures (scheme details to be supplied)
V. Fire Alarms and office alarms (scheme detailed to be supplied)

About the buyer

Contact name

Cathy Hadfield

Address

Coastline House
4 Barncoose Gateway Park
Redruth
TR15 3RQ
United Kingdom

Telephone

+44 1209200200

Email

cathy.hadfield@coastlinehousing.co.uk

Website

http://www.coastlinehousing.co.uk/